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TrackForge

Terms of service.

Last updated August 26, 2026

These Terms of Service (“Terms”) are a binding agreement between you and TrackForge LLC, an Indiana limited liability company (“TrackForge,” “we,” “us,” or “our”) governing your access to and use of TrackForge, a training platform for track & field athletes, coaches, schools, and clubs (the “Service”). By creating an account or using the Service, you agree to these Terms and to our privacy policy. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 13 years old to use TrackForge. We do not offer accounts to anyone under 13, and nobody can open one on their behalf: not a parent, not a guardian, not a coach, and not a school or club. There is no consent or approval that changes this. Athletes aged 13 to 17 may register and are prompted to enter a parent or guardian's email. Basic training remains available while the invitation is pending; sharing cards outside TrackForge and AI stay off until the linked guardian approves them. Where local law sets a higher digital-consent age, guardian involvement is required accordingly. These rules are described further in our privacy policy.

You are responsible for all activity under your account and for keeping your credentials secure. If you register on behalf of a team, school, club, or other organization, you represent that you are authorized to bind that organization to these Terms. Provide accurate information and keep it up to date.

2. Acceptable use

You agree not to:

  • Use the Service for any unlawful or fraudulent purpose.
  • Attempt to access accounts, data, teams, or organizations that do not belong to you, or disrupt, probe, or circumvent the Service’s security or access controls.
  • Upload or submit content that is illegal, infringing, defamatory, or that you do not have the right to share.
  • Reverse engineer, scrape, resell, or build a competing product from the Service except as permitted by law.
  • Misuse the AI features to generate harmful, abusive, deceptive, or unlawful content, or attempt to extract data belonging to other users or organizations.
  • Impose an unreasonable load on the Service or attempt to bypass usage limits, rate limits, or cost controls.

The full Acceptable Use Policy expands on this list — particularly on handling other athletes’ data, coach and administrator responsibilities, and what happens when a rule is broken. It is part of these Terms, and the summary above does not narrow it.

3. Subscriptions, billing, and cancellation

The Service currently offers a free tier. Some features may require a paid subscription through a Solo, Crew, or institutional plan. Pricing, billing frequency, seats, and included features will be presented to you clearly at the point of purchase before you provide payment information. No paid plan is on sale today, and no plan takes effect until you have seen its price and agreed to it.

  • Auto-renewal. Paid subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. We will charge the payment method on file for each renewal. Before you subscribe, we will clearly and conspicuously disclose that the plan auto-renews, the amount and cadence of the charge, and how and by when to cancel, and we will obtain your affirmative consent to the auto-renewal specifically.
  • Cancellation (click-to-cancel). You can cancel at any time from your account’s billing settings — through the same medium you used to subscribe, in as few steps as it took to sign up, with no phone call, email, or retention gauntlet required. Cancellation stops future renewals and takes effect at the end of the current billing period, so you keep the access you have already paid for.
  • Renewal reminders and price changes. For longer subscription terms, we will send a renewal reminder with cancellation instructions in advance of each renewal. If we change the recurring price, we will notify you before the change takes effect, together with instructions on how to cancel if you do not wish to continue.
  • Who is billed. Guardian accounts are never billed. Individual subscriptions are billed to the adult account holder, and institutional subscriptions are billed to the purchasing organization. Minor athletes are never billed. If a paid plan lapses, affected athletes are moved to a free or read-only tier rather than having their data deleted, subject to our retention policy.
  • Refunds. Every paid subscription comes with a 14-day refund window, which also covers each renewal charge. Ask within 14 days and we refund the full amount to the original payment method, no reason required. After that window, payments for the current period are not refunded and partial periods are not prorated, though billing errors are corrected whenever you find them. Purchases made through an app store are refunded under that store’s rules, not ours.

4. AI coaching is not medical or professional advice

TrackForge’s AI coaching assistant, planning copilot, readiness scaling, and all training guidance are provided for informational and performance purposes only. They are not medical, physical therapy, nutritional, or professional health advice, and they are not a substitute for consultation with a qualified physician, licensed therapist, or other professional. AI output may be inaccurate or incomplete.

Track & field training carries an inherent risk of injury. Always use your own judgment, and consult a physician or licensed professional before acting on any guidance — especially where injuries, pain, or medical conditions are involved. You are solely responsible for decisions you or your athletes make based on the Service, and coaches remain responsible for the athletes they manage.

The Disclaimer sets this out in full, including assumption of risk, what the AI assistant can and cannot be relied on for, and where responsibility sits when the athlete is a minor. It is part of these Terms.

5. Your content and license

You retain ownership of the training data and content you submit — your workouts, plans, records, results, wellness inputs, injuries, notes, and chat messages. You grant us a limited, worldwide, non-exclusive license to host, store, process, and display that content solely to operate, secure, and improve the Service and to provide the features you and your organization use, as described in our privacy policy. You are responsible for the content you submit and confirm you have the right to submit it. Within an organization, coaches and administrators may access and manage the athlete data under their care consistent with their role.

6. Service availability and disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that any particular training or competitive result will be achieved. We may modify, suspend, or discontinue features from time to time.

7. Limitation of liability

To the maximum extent permitted by law, TrackForge and its suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, profits, goodwill, or personal injury, arising out of or related to your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages. To the extent liability cannot be excluded, our total aggregate liability for any claim is limited to the greater of the amount you paid us for the Service in the twelve months preceding the claim or one hundred U.S. dollars. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

8. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless TrackForge and its officers, employees, and suppliers from and against any claims, damages, liabilities, and reasonable legal fees arising out of your content, your use or misuse of the Service, your violation of these Terms, or your violation of any law or the rights of a third party. If you use the Service on behalf of an organization, that organization is also bound by this section.

9. Termination

You may stop using the Service and permanently delete your account at any time from Settings, using the account-deletion control. Deletion takes effect after a 14-day grace period during which you can cancel by signing back in. If you own any shared or non-personal organization, you must first transfer ownership before deleting your account. We may suspend or terminate your access if you violate these Terms, create risk or legal exposure for us, or to protect the Service and its users. Sections that by their nature should survive termination — including content licenses you have granted, disclaimers, limitation of liability, indemnity, and governing law — will survive.

10. Governing law and disputes

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-laws principles. Any dispute arising out of them will be resolved in the state or federal courts located in Indiana, and you and TrackForge each consent to those courts, unless applicable law requires otherwise.

Public schools, districts, and other government entities are often required by their own law or policy to contract under the governing law and venue of their home state. Where that is the case, the terms of a signed agreement between TrackForge and that institution control over this section.

11. Arbitration and class action waiver (adults, individual accounts)

Read this section. It affects your legal rights. If it applies to you, you and TrackForge each give up the right to sue the other in court in front of a judge or a jury, and the right to take part in a class action. You have 30 days to opt out, and opting out costs you nothing and changes nothing else about your account.

Who this section applies to, and who it does not

This section applies only to an individual account holder aged 18 or over who affirmatively accepted a version of these Terms containing it. It applies to nobody else, and the exclusions below are not fine print. They are the point.

  • Athletes under 18 are excluded entirely. Nothing in this section applies to an athlete under 18, and a parent, guardian, or coach cannot agree to it on their behalf. An under-18 athlete keeps every right to go to court, to a jury, and to join a class action that they would have had if this section did not exist. We wrote it this way on purpose rather than trying to bind minors and hoping it held.
  • Schools, districts, colleges, and clubs are excluded. This section never applies to an institution, to anyone acting for one, or to any dispute arising under a signed agreement between TrackForge and an institution. Section 10 governs those, and a signed agreement controls over both. Many public institutions cannot agree to arbitration at all, and we are not asking them to.
  • Claims of sexual assault or sexual harassment are excluded. Under the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, you may bring such a claim in court even if this section would otherwise cover it, and that choice is yours alone. We state it here rather than leaving you to find it.
  • Small claims, and orders to stop something. Either of us may bring an individual claim in small claims court if it qualifies, and either of us may ask a court for an injunction or similar order to protect intellectual property or to stop unauthorized access to the Service. Both of these run in both directions.
  • Public injunctive relief. Nothing here prevents you from seeking public injunctive relief where your state provides for it. If a court decides such a claim must proceed in court, only that claim does; the rest of this section still applies to the remaining claims.

Talk to us first

Before starting an arbitration, send us a written description of the dispute and what you want, by email to hello@trackforge.fit or by post to the address in section 16. We will do the same before starting one against you. Neither of us may begin an arbitration for 60 days after that notice, so there is a real chance to settle it without a proceeding. Most disputes end here.

The arbitration itself

Any dispute this section covers, arising out of these Terms or your use of TrackForge, will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. It will be held in the county where you live, or by telephone or video, or on the documents alone, whichever you choose. The arbitrator may award any relief a court could award you individually, and the award may be entered as a judgment in any court with jurisdiction. Indiana law and the Federal Arbitration Act govern this section.

We will pay the filing, administration, and arbitrator fees that the AAA rules would otherwise put on you for any claim seeking $10,000 or less, unless the arbitrator finds the claim frivolous. That is not generosity. An arbitration you cannot afford to bring is not a forum, and a clause that leaves you without one is not worth having.

Class action waiver, and what you are giving up

You and TrackForge each agree to bring claims against the other only in an individual capacity, and never as a plaintiff or class member in a class, collective, consolidated, or representative proceeding. The arbitrator may not preside over any form of class or representative proceeding, and may not consolidate one person’s claims with another’s without written agreement from everyone involved.

To say plainly what that means, because a clause like this should not need decoding: you are giving up your right to sue TrackForge in a court of law, your right to a trial by jury, and your right to participate in a class action against us. You are also giving up the right to have a judge review most of what an arbitrator decides. In exchange you get a process that is faster and cheaper than a lawsuit, and one we pay for on smaller claims. If that trade is not one you want, the next paragraph is how you decline it.

How to opt out, and it really is free

You may opt out of this entire section within 30 days of first accepting the version of these Terms that contains it. There is a switch in Settings, under Data and privacy, that does it in one click and records the date. You may instead email hello@trackforge.fit from your account address with the words “opt out of arbitration”.

Opting out affects nothing else. It does not change your price, your features, your account, or how we treat you. Section 10 simply governs your disputes instead, in the Indiana courts. We will not ask you why, and if you opt out that choice carries forward to every later version of these Terms unless you tell us otherwise.

If part of this section does not hold

If any part of this section is unenforceable, that part is removed and the rest continues to apply, with one exception: if the class action waiver is unenforceable as to a particular claim, that claim alone proceeds in court under section 10, and the remaining claims stay in arbitration. We have deliberately not written this so that one bad clause voids the whole section. That drafting has been used to escape arbitration entirely, and courts have noticed.

This section survives the end of your account and of these Terms.

12. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and tell you in the app.

For most changes, continuing to use TrackForge after they take effect means you accept them. Section 11 is different, deliberately. We do not treat silence, or the fact that you kept using the app, as agreement to arbitrate or to give up a class action. Section 11 reaches only someone who affirmatively accepted a version of these Terms containing it. If you have not, section 10 governs your disputes and nothing in section 11 applies to you. Indiana courts have twice refused to let a company add an arbitration clause to an agreement that never had one and bind people who never agreed, and we would rather build for that than argue about it.

13. Electronic communications

Using the Service means you agree to receive communications from us electronically — by email to the address on your account, and by notices posted in the app. Those satisfy any legal requirement that a communication be in writing. Service and billing messages are part of having an account and are not marketing; you cannot opt out of them while the account is open, though you can unsubscribe from marketing email at any time.

15. General terms

  • Entire agreement. These Terms, together with the Privacy Policy, the Acceptable Use Policy, and the Disclaimer, are the entire agreement between you and TrackForge about the Service, and replace any earlier understanding about it. Where TrackForge and an institution have signed a separate written agreement, that agreement controls for that institution.
  • Severability. If any provision is held unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force.
  • No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
  • Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate, or in connection with a merger, acquisition, or sale of assets — in which case the commitments in the Privacy Policy continue to apply to the data transferred.
  • Force majeure. Neither party is liable for a delay or failure caused by something outside its reasonable control, including outages at the infrastructure providers listed in the Privacy Policy.
  • Relationship. Nothing here creates a partnership, employment, or agency relationship between you and TrackForge.

16. Contact us

Questions about these Terms? Email us at hello@trackforge.fit, or write to us at TrackForge LLC, 550 Congressional Blvd, Suite 390 #1059, Carmel, IN 46032, United States.