Refund policy.
Last updated: August 26, 2026
The short version.
If you paid for TrackForge and you are not satisfied, tell us within 14 days and we will refund you. You do not have to explain why.
1. The 14-day window
Every new paid subscription, and every upgrade to a higher-priced plan, comes with a 14-day refund window starting on the day of the charge. Ask within that window and we refund the full amount to the original payment method.
We do not require a reason, we will not put you through a retention process, and asking for a refund is not held against you if you subscribe again later.
2. Renewals
The 14-day window applies to each renewal charge as well. If a subscription auto-renewed and you did not intend to continue, tell us within 14 days of the renewal charge and we will refund it and cancel the subscription.
We send a renewal reminder before longer subscription terms renew.
3. After 14 days
Beyond the window, payments for the current period are not refunded and partial periods are not prorated. You can cancel at any time; cancellation stops future renewals and you keep access through the end of the period you already paid for.
Two exceptions:
- Billing errors. If you were charged the wrong amount, charged twice, or charged after cancelling, tell us and we will fix it regardless of how much time has passed. That is a mistake, not a refund request.
- Where the law says otherwise. Consumer protection law in your state or country may give you rights beyond this policy. Those rights are not affected by anything written here.
4. Who gets the refund
Refunds go to the adult account holder or organization that paid. Guardian accounts and minor athletes are not billed. Refunds return to the original payment method; we cannot redirect one elsewhere.
5. What happens to your data
A refund cancels the subscription. It does not delete your account or your training data. Affected athletes move to the free tier rather than losing anything.
If you also want your data deleted, do that separately from Settings; see the Privacy Policy.
6. How to ask
Email billing@trackforge.fit from the address on the paying account. Include the account or organization name, charge date, and amount. Refunds are processed through our payment provider and typically appear on your statement within 5 to 10 business days, depending on your bank.
7. Purchases made through an app store
If you subscribed through the Apple App Store or Google Play, that store processes the payment and its own refund rules apply. We cannot issue a refund for a charge we did not process. Request it from the store directly. Tell us anyway and we will help where we can.
Contact.
TrackForge LLC, 550 Congressional Blvd, Suite 390 #1059, Carmel, IN 46032, United States.